Shipping Policy

At Play Retro, we strive to provide our customers with a seamless and enjoyable shopping experience. We offer the following shipping policy:

  1. Free Shipping: We are pleased to offer 5 days of free shipping on all orders. This means that you don't have to worry about any additional shipping costs during checkout.

  2. Shipping Methods: We utilize reliable shipping carriers to ensure that your orders are delivered promptly and securely. The specific carrier may vary depending on your location and the size/weight of the item.

  3. Processing Time: Once your order is successfully placed, we will process it within 1-2 business days. Please note that orders placed on weekends or holidays may experience a slight delay in processing.

  4. Estimated Delivery Time: With our free shipping option, you can expect your order to arrive within 5 business days from the date of shipment. However, please keep in mind that delivery times may vary depending on your location and any unforeseen circumstances.

  5. Tracking Information: To keep you informed about the progress of your shipment, we will provide you with a tracking number. We will send the tracking number to your provided WhatsApp number, allowing you to conveniently track your order's status directly from your phone.

  6. International Shipping: Currently, we only offer shipping within [specify the countries you ship to]. We apologize for any inconvenience this may cause if you are located outside of our shipping regions.

  7. Order Updates: We will send you WhatsApp notifications regarding the status of your order, including confirmation, shipment, and delivery updates. Please ensure that the WhatsApp number provided during checkout is accurate to receive these notifications.

  8. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery issues resulting from an incorrect or incomplete address.

  9. Shipping Restrictions: Certain products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. In such cases, we will make every effort to notify you during the checkout process if any restrictions apply.

  10. Order Tracking and Support: If you have any questions or need assistance with tracking your order, our customer support team is available to help. You can reach out to us via [provide contact information].

We hope this shipping policy provides you with all the necessary information. Should you have any further inquiries or concerns, please feel free to reach out to us. Happy shopping at Play Retro!